At Katin Life, we take pride in offering premium-quality bedding products. However, if you are not fully satisfied with your purchase, we are happy to offer a 10-day return policy under the following conditions:
Return Eligibility
- Returns must be initiated within 10 days of receiving the product.
- The bedding must be unused, unwashed, and in its original packaging for hygiene purposes.
- Any item that has been washed, stained, or altered in any way will not be eligible for a return.
- Customers must provide proof of purchase (order number or receipt).
Return Process
- Contact our team via WhatsApp or email at contact@katin.life within 10 days of receiving your order.
- Our team will provide you with the return instructions.
- Once we receive and inspect the returned product, we will process your refund within 3 working days.
- Refunds will be issued to the original payment method.
Non-Returnable Items
- Washed or used bedding products.
- Items that are not in their original condition or packaging.
- We appreciate your understanding, as these policies are in place to maintain hygiene standards for all our customers.
For any further assistance, feel free to contact us via WhatsApp or email.
Katin Life.