We currently ship within Malaysia and Singapore. For international shipping inquiries, please contact us via WhatsApp.
Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Duration & Costs
- Malaysia: Estimated delivery within 3-5 business days.
- Singapore: Estimated delivery within 5-7 business days.
- Shipping costs vary based on order weight and destination. The final shipping fee will be calculated at checkout or provided upon inquiry.
Tracking & Delivery
- Once your order is shipped, you will receive a tracking number via WhatsApp.
- Deliveries are made Monday to Friday, excluding public holidays.
Delays & Issues
- Katin Life is not responsible for shipping delays due to customs, natural disasters, or unforeseen circumstances.
- If your order is delayed beyond the estimated timeframe, please contact us on WhatsApp for assistance.
Damaged or Missing Items
- If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with photos of the package and items.
- We will assess the issue and arrange for a replacement or refund accordingly.